Replacement and Cancellation Policy

Replacement & Cancellation Policy

Your satisfaction with every Vinorex order is our priority. If something isn't right with your purchase, here's exactly how we'll make it right.

Replacement Policy

If your order arrives damaged, defective, incorrect, or with missing parts, Vinorex will replace it at absolutely no cost to you. No return shipping is required.

🎥 Unboxing Video is Mandatory

Before opening your Vinorex package, please start recording one continuous, unedited video.

The video should clearly show:

  • The sealed shipping package
  • The shipping label
  • The complete unboxing process
  • The product and its condition after opening

This video is a mandatory requirement for any replacement request. It helps us verify the condition in which your order was delivered.

Please note that replacement requests submitted without a valid unboxing video may be delayed or declined.

We also remind customers about this requirement in the order confirmation so it's easy to remember before opening the package.

How to Raise a Replacement Request

Please contact us within 48 hours of delivery through any of the following:

Email: info@vinorex.in

WhatsApp: +91 9731567407

Please include:

  • Your Order ID
  • A brief description of the issue
  • Your complete unboxing video
  • Clear photographs of the issue

Kindly retain both the product and its original packaging until our support team confirms the next steps.

Replacement requests will not be accepted for:

  • Change of mind
  • Damage caused after delivery
  • Claims without a valid unboxing video
  • Requests submitted after 48 hours of delivery

What Happens Next?

Once your request is received:

✅ Our team reviews your evidence within 12–24 hours.

✅ We contact you via Email or WhatsApp.

✅ If approved, your replacement order is processed immediately.

✅ Your replacement product is delivered within 3–4 business days.

✅ You do not need to return the original product.

✅ The entire replacement process is completely free of charge.

Replacement Process

Cancellation Policy

If You Wish to Cancel

Orders may be cancelled within 12 hours of placing the order by contacting us through:

Email: info@vinorex.in

WhatsApp: +91 9731567407

Once an order has been shipped, it can no longer be cancelled.

Prepaid Orders

Approved cancellations for prepaid orders will be refunded to the original payment method within 5–7 business days.

Cash on Delivery (COD)

Cash on Delivery orders will simply be cancelled, and no payment will be due from your side.

If Vinorex Cancels Your Order

In certain situations, Vinorex may need to cancel an order due to:

  • Product being out of stock
  • Pricing or technical errors on the website
  • Suspected fraudulent or duplicate orders
  • Incorrect or incomplete shipping information

If Vinorex cancels your order for any of the above reasons, you will receive a full refund to your original payment method.

Contact Us

If you have any questions regarding replacements or cancellations, feel free to contact us.

Email: info@vinorex.in

WhatsApp: https://wa.me/919731567407

Support Hours: Monday – Saturday | 11:00 AM – 7:00 PM